30 days, no questions.
everysong is free. The optional supporter tier is $5, paid once, never a subscription. We'd like you to be happy. If you're not, we'll refund the $5. That's the whole policy.
What qualifies
Anything. You used it and didn't like it. You changed your mind. You paid twice by accident. The model didn't feel accurate enough for your use case. All fine.
How to ask
Email [email protected] within 30 days of purchase from the email address you used at checkout. Include the word "refund" in the subject. We'll issue the refund within 3 business days, usually same-day. Funds typically appear back on your card 5-10 business days later, depending on your bank.
What happens after
The $5 goes back to your original payment method via Stripe. Your supporter perks (saved history, CSV export, the 50/day cap) switch off; the free tier keeps working like it does for everyone. Any readouts you've saved remain visible via their permalinks.
Edge cases
- After 30 days: we may still refund in extraordinary circumstances: ask.
- Chargebacks: just email us first. It's faster, it doesn't cost us fees, and we'd always rather resolve it directly.
- Disputes of fact: if you think the product did something wrong (wrong readout data, etc.), tell us: we'll either fix it or refund, whichever helps.